Return & Refund Policy

At BJ Jewelry, we are committed to delivering quality products and a reliable buying experience for all our business clients. Every order is handled with care to ensure it meets our quality standards. However, we understand that in certain situations, a return or refund may be required.

Returns are accepted only under specific conditions to maintain fairness and product integrity. If a product is received in a damaged condition, has a manufacturing issue, or does not match the confirmed order details, you may request a return. The product must be unused, in its original condition, and with all packaging intact.

For clients within India, return requests must be initiated within 15 to 20 days from delivery. For international clients, the return window ranges from 20 to 35 days depending on the destination.

Refunds are processed only after the returned product has been received and inspected. Please note that customized, approved bulk orders, or altered products are non-returnable. Return shipping responsibility may vary depending on the reason for return.

For any return or refund requests, please contact our support team, and we will guide you through the process with complete assistance.